What is the difference between a full day and a half day?
A full day is anything over 6 hours time, a half day is anything shorter!
Is there a minimum daycare attendance requirement?
We do not have a minimum requirement; however, we do recommend that you come at least once per week. Attending daycare is a social skill that takes a little practice. Dogs who attend only occasionally may not enjoy daycare as much or find it stressful.
What happens if I am late to pick up my dog?
For the sake of our staff we ask that you try to pick up your pup by 6:30pm.
After 7pm there is an additional $10 charge for every 15 minutes you are late.
Are there specific drop off and pick up times?
We do not have specific drop off and pick up times!
Should I bring anything besides my dog?
We have everything your pup will need for a fun filled day! If your dog eats lunch, please bring their meal pre-portioned. If your pup has special treats due to a medical reason, feel free to pack them!
All pups should be brought in/out on a leash. There are hooks in our lobby if you would like to leave your leash with us during their stay!
There is a lot of barking when I drop off my dog. Is it always like this?
Thankfully, no! The dogs always get excited when a new friend arrives and/or when visitors stop by.
While we take your pup outside immediately, we may wait before putting them in a play area. This gives the other dogs a chance to calm down before they greet the newcomer! Within just a couple of minutes, the dogs settle down and everything is back to normal!
Will The Pup Stops Here feed my dog during the day?
Absolutely! Please just pack a pre-portioned lunch in a Tupperware container or plastic bag!
What vaccinations are required?
We require Rabies, Distemper & Bordetella.
Will my dog get sick by being around so many other dogs?
We try our best to stay on top of any possible illness and take necessary precautions. Our entire facility and play yards are disinfected multiple times throughout each day. Unfortunately, just like with kids at school, illnesses can be passed between dogs. This is why we require all our pups to be properly vaccinated before visiting. If your dog comes down with anything, he/she must stay home until your vet says it's okay to return.
Will my dog get hurt at The Pup Stops Here?
The safety of our pups is always the first priority. In our initial interview, we make every attempt to weed out any potentially concerning behavior. We closely monitor dogs and keep play on a fun, friendly basis so that it doesn't become too wild or confrontational.
However, dogs use their mouths & paws to play; therefore, little scratches & nicks are not uncommon. If anything serious should happen, we will transport the dog to a nearby veterinarian if needed and notify you immediately.
Hours
Mon. - Fri. | 7:00am - 7:00pm
Saturday | By Appointment
Sunday | 5:00pm - 8:00pm (Boarding drop off and pick up only)
Phone
(585)-617-4004
Location
5412 W. Ridge Road
Spencerport, NY 14559